Frequently Asked Questions

Everything you need to know about bringing the holiday magic home.

When should I place my order to ensure delivery before Christmas?

To guarantee your decorations arrive in time for the festivities, we recommend placing domestic orders by December 10th and international orders by November 30th.

Do your artificial trees come with a warranty?

Yes, all our premium artificial Christmas trees include a 5-year structural warranty and a 2-year warranty on pre-lit LED systems.

What is your return policy for holiday decor?

We offer a 30-day return window. However, items purchased for Christmas must be returned unopened and unused by December 20th to be eligible for a full refund.

Are your outdoor lights weather-resistant?

Absolutely. All outdoor lighting products are IP44 or IP65 rated, meaning they are designed to withstand rain, snow, and freezing temperatures.

How can I track my shipment of fragile ornaments?

Once your order ships, you will receive a tracking number via email. We use specialized protective packaging to ensure your delicate glass ornaments arrive safely.

Do you offer bulk discounts for corporate holiday displays?

Yes, we provide wholesale pricing for large-scale installations and corporate offices. Please contact our commercial sales team for a custom quote.